What is TLS?

TLS stands for “Transport Layer Security.” It is a protocol that provides privacy and data integrity between two communicating applications. It’s the most widely deployed security protocol used today and is used for web browsers and other applications that require data to be securely exchanged over a network. TLS ensures that a connection to a remote endpoint is the intended endpoint through encryption and endpoint identity verification. The versions of TLS, to date, are TLS 1.0, 1.1,  1.2 and 1.3

Xactly web and API connections, along with email delivery, use TLS as a key component of their security. HTTPS (web) and STARTTLS SMTP (email) also use TLS as a key component of their security.

What is the change?

Xactly is requiring an upgrade to TLS 1.2 or higher starting Summer 2020. During this time we will begin disabling the TLS 1.1 encryption protocol, which will prevent customers still using it from accessing some of their Xactly services.

How will customers be impacted?

After Xactly disables TLS 1.1, any inbound connections to or outbound connections from your Xactly that rely on TLS 1.2 will no longer be able to login. This will impact all of Xactly’s product suite.

Why is this happening?

At Xactly, Trust is our #1 value and Xactly is focused on continually helping our customers improve their security by using the latest security protocols. Summer 2020 , Xactly will require TLS 1.2 and later encryption protocol in an effort to maintain the highest security standards and promote the safety of customer data.